Troubleshoot Ecommerce

2. UserProfile Error

Screenshot for reference:

If you check LMS logs and get the following error:

DoesNotExist: UserProfile matching query does not exist.

Reason When ecommerce service publishes course data to LMS, it uses the ecommerce_worker user to perform operations, instead of your current user logged-in to ecommerce. As the error above dictates, the user ecommerce_worker has no defined UserProfile object. This error occurs only in production, while in devstack the existence of a User Profile is not required.

Solution (works only in production): Go to LMS Django Admin > Authentication > Users

Home › Authentication and Authorization › Users

Select ecommerce_worker to edit Scroll down to User Profile (inline field) and add some info (at least a name like ‘E-commerce Worker’. Save your edits.

Screenshot for reference: